Support Services

Boutique Hotel Management consulting and business coaching services can assist you with:

• Operational Reviews

• Hotel Inspector Services

• Productivity Improvements

• Strategic Management Reviews

• Company Restructuring

• Enhanced Profit Results

• Human Resource Management

• Strategic Sales & Marketing Planning & Implantation

• Online Marketing Solutions

• One-off Projects

• Company Culture Change Management

• Acting CEO, Company Directorship, Owner's Representation

• On-going Business Coaching

Hotel Consultancy

Boutique Hotel Management expertise lies in the business of hospitality products aimed at the discerning luxury properties including lodges, hotels, resorts and restaurants including distinctive restaurants, stand-alone & in-house Food & Beverage operations.

Through effective management systems, marketing and brand management, independent properties nad restaurants can thrive and maximise their return on investment.

BHM's expertise in all business areas brings an external management viewpoint. This independent vision provides competitive strategies to strengthen market position, change business culture, build revenue and implement innovative sales and marketing plans.

BHM’s skilled team is led by Mark Dakin.The team’s combined knowledge provides their vast years of experience in this unique sector. Mark led the most awarded luxury hotels in Australasia.

Select from the following links to discover other services that BHM can offer your business:- Business Coaching - Property Management - Operational Reviews

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Operational Reviews

Independent review of the business and its systems.

Highlight the competitive goals in terms of revenue, retaining and progressing staff in upscale resorts, restaurants and hotels measuring against the global market of comparable properties.

• Return on investment

• Yield management

• Brand Memberships and marketing systems

• Financial controls

• Staff procedures, reviews and performance

• Retention and recruitment

Boutique Hotel Management delivers practical skills that produce results. We offer fresh, experienced independent eyes to assist you identify & find solutions.

Reap rewards in terms of net operating income and growth.

An investment in BHM consulting will benefit the business.

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Business Coaching

Boutique Hotel Management provides business coaching and support services for owners and operators of hotels, restaurants and small service businesses who are looking to improve their company’s performance. 

As one of our clients said – “An external independent consultancy service bought invaluable experience, support and guidance to our business assisting in a dramatic fiscal improvement and greatly improved customer satisfaction.”

With experience in luxury hospitality marketing, small business operations and online retailing, BHM brings an independent and highly knowledgeable expertise to assist your business to be more competitive.

Mark Dakin the principal founder of Boutique Hotel Management has been the front runner of some of the most awarded hotels and hospitality outlets in Australasia. 

Those companies that have engaged Boutique Hotel Management have also seen their businesses received multiply international accolades and improved fiscal results. 

When the BHM culture of customer service, operational systems and innovative sales & marketing are applied to other small businesses like yours, the results can also be just as rewarding.

Check out some of the multiply international awards that the Hotels & Resorts that Boutique Hotel Management a have achieved during their engagements with their clients.

Boutique Hotel Management is willing and capable to support and counsel your business today.

Property Management

Boutique Hotel Management offers solutions for existing and new properties:

• Owner’s representative services

• Temporary senior and general management roles

• Total property management

Boutique Hotel Management delivers practical skills:

• Immediate short term requirements for management

• Long term link between operational management and owner or owner groups

• Extra demands of launch prior to permanent staff appointments

Bring in the experts and solve your long or short term issues.

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Cultural Change...

How to build a great small business team

Hiring the right employees is important but it's not enough. For your business to succeed you'll have to shape those employees into a winning team. Team building isn’t easy though, so how do you get everyone to work well together?

Understand the strengths of each individual

It’s likely that your new employees will have come from a variety of backgrounds. They'll have different personalities and therefore different ideas about how to do their jobs. If you’re a manager, it’s important to recognise this because having a deep understanding of people is worth its weight in gold. If you can enable each employee to channel their strengths and shine in a way that benefits your business, then you’re on the right track.

Here are some tips on turning a group of individuals into a cohesive successful team that will help your business reach its full potential.

Explain your business vision

Start by setting the scene for your employees. Let them know what they're aiming for and help them to understand the goals of your company.

• Talk about the culture you want to build
  Plant the seeds of your business culture in your workers' minds so it grows and flourishes. Get them excited about being part of the team and the environment.

• Describe your future plans
  Create a vision of where your team should be, six months, a year and two years from now. Use your accounting software to draw up realistic financial forecasts and share these with your employees.

• Explain the environment of customers, prospects and partners
  Use diagrams if necessary to show the interaction between all the people around your company.

• Use 'we' instead of 'I' when talking about your business
  It's a common startup mistake to associate yourself with your business, but if you want your employees to feel part of a team then you'll need to include them too.

These points will help your employees feel settled and give them a feeling for the situation in which they're working. Once that's done, you can start to bring out the best in them.

Get your employees involved

It's important to quickly get your employees involved in the day-to-day running of your business. Keep them active and use their strengths to help them integrate and develop.

• Give them tasks right away
  On the first day, your new employees should already be doing useful work. Get them engaged right from the start.

• Challenge them
  Help your employees to push themselves. Use time lines or specific goals (with their input) for them to strive for.

• Acknowledge their successes
  Use the carrot, not just the stick. Always reward success with praise.

• Mentor your new hires
  Partner your new employees with someone senior on the team. The more mentoring you do, the faster your team will take shape.

Explain to your employees that the more effort they put in, the quicker the company will grow and the better their rewards will be. This could be in terms of promotion, salary and benefits.

Define roles clearly

Everyone needs to know their job – what's expected of them and what's not. If you don't make this clear, the morale of your employees will suffer, and progress and efficiency will be affected.

For example, if one person is waiting for another to finish a task, but the other person doesn't believe that task is part of their job description, progress will grind to a halt.

So be sure to update roles and task lists frequently. Then your employees will know what they're supposed to be doing.

Consider team-building exercises

Small businesses are often fast-paced environments. That means you need to get your team working together quickly. Team-building exercises can help, but there are some important points to consider:

• Budget carefully
  Days off work will cost you money in terms of lost productivity, plus the cost of the team-building event itself. Good accounting software will keep your accounts up to date, so you can see at a glance what you can afford.

• Examine all the options
  Paint-balling? Go-karting? Building log bridges over rivers? Ask your employees which options they might prefer, but be prepared for many different answers.

• Don't forget the simple things
  Something as low key as providing drinks and snacks for the last hour of a Friday afternoon might work well. Not everyone wants to crawl through undergrowth in camouflage clothing.

Recognise the value of diversity

Complementary skill sets can mean contrasting personalities. For example (as a general rule only), sales people tend to be extroverts while programmers and developers tend to be more introverted. That reflects the type of person drawn to each role and also the demands of the role itself.

Trying to 'fix' these differences so everyone's the same will not work. In fact it's likely to backfire badly. At best you'll annoy your employees, at worst you'll breach diversity and equality legislation.

Accept that people are different to you – maybe even very different. Race, gender, sexuality and personality differences are irrelevant. What really matters is how good people are at their jobs.

Extend your team beyond your business

Think beyond the four walls of your business premises. Your team can be more than the people you hire directly. Make the most of your outside contacts:

• Ask guest speakers to meet with your team
  Talks on anything from organisational psychology to technical matters can help inform your team and improve their skills.

• Share development ideas with customers and key business partners
  If you're gearing up for major investment, make sure your customers and business partners are ready for it. Get your staff involved with these discussions.

• Invite customers and key partners to staff meetings
  Give them the chance to provide feedback and take questions from your team. Do this carefully to avoid giving out confidential business information.

• Have a team coach
  Consider using the services of someone who can provide real-time feedback on how your team is working together.

Getting an outside perspective can also help prevent 'groupthink', where employees become subdued and unwilling to challenge the norms of your business. Keep your staff thinking positively and creatively at all times.

Let your team know that you value them

This is important and quite straightforward. You simply have to take an interest in your staff.

• Show them you care
  Learn about things like their family, personal life or hobbies.

• Focus on personal growth
  Think about enhancing your employees' skill-sets and management skills. Know their career goals and help them get there.

• Invest in your employees
  Give them the support and tools they need to be successful. This could include things like a healthy working environment, a supportive team or the right software or technical equipment.

• Celebrate the little victories!
  Reward every success, no matter how small it might seem. The goodwill generated will pay you back many times over.

• Be positive and stay positive
  Don't lose your cool or lose control, as that will set a bad impression and affect morale.

Identify problems early

You may have people who are having (or causing) problems in your organisation. The reasons for this might include issues with their home life, financial problems, or other personal hardships.

In this situation you must tread carefully and follow all local laws, especially those relating to privacy and employment rights. Seek professional advice if necessary.

Sometimes people just won't fit into your culture, which is again why making the right employee choice is so important. Firing people should be a last resort if you've tried every other option including third-party mediation services and verbal and written warnings. Be sure to follow local legislation if you're forced to take this option.

Understand negative team dynamics

There are other influences that can prevent a team from becoming successful. These include:

• Unwillingness to change
  A fixed mindset, for example: “But we've always done it this way.”

• Inability to work together
  Usually due to personality clashes. Resolving these is one of the hardest tasks for management.

• Too many individual projects
  People who like to excel will feel unmotivated if they have to spread their abilities widely.

• Too much individual recognition
  Favouring some team members above others will cause resentment.

• Competing agendas
  If there's a lack of consensus, productivity will drop.

• Top-down talk and micro-management
  Saying “Do this, do that” is usually less effective than setting a goal and letting the team achieve it on their own.

Be aware of the potential for these problems to arise, and do what you can to prevent them.

Use your people skills to build your team

For your team to thrive you must be approachable, friendly, authoritative and responsible. In other words, a good manager and leader.

You may need training to help you become a better manager and there's no shame in that. Running a business is a learning process – and just like your employees, you can learn and improve.

After all, the better you are at managing people, the better your team will perform and the faster your business will grow.

Article by - Xero is easy-to-use online accounting software People